Processes beat uncertainty
The risks presented by on-premise, hybrid and public cloud solutions are complex, and so we take them on to make life simple for our customers.
At the early stages of our engagement with you, we will establish your business requirements and, using a collaborative approach, align those needs to the most appropriate service level agreement(SLA).
The key drivers of our standard SLA are up-time, availability, fast response, quick resolution and excellent customer service. Why is our service different?
If there is anything else you want to check about our SLA, contact us now.
Measuring Success - The Net Promoter Score
We are always eager to learn where we have succeeded in providing the
As a way of measuring relationships with our customers, we use the Net Promoter Score(NPS). A global standard, developed by Fred
We regularly ask our customers, 'How likely are you to recommend us?' The answer is given as a number, from zero to ten. This is then collated with all other responses and shown as our score. Simple.
To learn more, watch our video.