Kevin: I work with the Sales Team and customers in translating the customer’s needs and required outcomes into a technical solution.
Tony is one of Novosco's Technical Services Managers, and when he's not helping our customers he's usually either watching a football match, learning photography, or enjoying a movie.
Q: Tony, what's your role at Novosco?
Tony: I'm the Technical Services Incident Manager, I oversee our Technical Services Analysts and Engineers, generally ensuring that we restore IT service as soon as possible should any of our customers experience an issue.
Q: What's been your career path so far?
Novosco has won Large Tech Company of the Year at the prestigious Digital DNA Awards.
The company was presented with the honour at the event in St Anne's Cathedral, Belfast from amongst a category shortlist that included the likes of Allstate, STATSports, and Kainos.
The win follows Novosco's success in the 2018 Digital DNA Awards, when Managing Director, Patrick McAliskey, was named Business Personality of the Year.
Courtney is a Technical Services Analyst with Novosco, she is an avid follower of her own step count on her FitBit, a coffee-addict, and spends as much time as possible exploring music on Spotify.
Question: Courtney, what’s your role in Novosco?
Courtney: My role here is as a Technical Services Analyst, I’m the first contact for customers who contact Novosco when they have any issues or queries. I aim to assist the customer by either working to resolve the issue or escalating it to one of our engineers.
There can be few businesses left in the UK and Ireland who haven’t had to factor Cyber Crime into their considerations in recent years. Whether they've become victim to such crimes already or have taken steps to prevent an inevitable attempt on them, one thing's for sure – ignoring it isn’t an option.
The National Cyber Security Centre’s (NCSC) annual report this year highlighted the increased prevalence of such crimes, “criminals are launching more attacks on UK businesses than ever before,” was the summary accompanying the report.
Ellen is Novosco's Client Director, as well as a busy working mum of two teenagers, and 3 fur babies that her kids grow increasingly jealous off as she tends to lavish what little time and attention she has on them when she isn’t travelling for work! She also helps run the family business, the family home and tries to fit in cooking excellent curries and baking absolutely ace Raspberry Ruffle Cheesecakes on occasion’
Question: What do you do, and how did your career bring you here?
Andrea has been working in service delivery for longer than she would care to remember, it fits both her professional desires and her personality needs, as providing a supportive and nurturing environment is key! When not immersed in work, getting some time on the beach, in what will hopefully be 'the retirement plan' place in the sun, is the priority - after all, practive makes perfect!
Question: Andrea, what’s been your career path so far?
Andrea: Now, I’m the Senior Service Delivery Manager with Novosco, but my working career began within the technical side of IT as a developer in the finance industry. I gradually worked my way through several team leader and team management roles until I eventually moved away from managing technical teams to managing services and being client facing.
Rick is a Senior Infrastructure Consultant based in Novosco's Daresbury office; he's a coffee addict with a penchant for travelling and wine - sometimes combining them.
Question: So Rick, what do you do at Novosco?
Rick: Hi! My role is within the field services team as an infrastructure consultant. My primary skills have been historically around networking and security, but more recently I have diversified towards infrastructure and virtualisation, which fits in well with the needs of many of Novosco’s customers.
Ken is one of Novosco's Technical Services Analyst, is a wrestling enthusiast, and would love to visit Alaska some day.
Question: What’s your role at Novosco?
Ken Anderson: My current role is a Technical Services Analyst, which means I am the first line of contact for our customers whenever they have any issues. My role involves either helping the user to resolve their issue or by logging the issue appropriately and assigning onto a suitable engineer for the specific problem they’re facing.
Q: So you’re the customer point of contact, how does the process work?
Paul leads Novosco’s Hosted Skype for Business team, is a big fan of photography, kebabs, and Metallica and will try to merge the three whenever possible.
Question: Paul, what’s your role with Novosco?
Paul Robinson: I’m currently the team leader for Novosco Hosted Skype for Business side of the business. As such, I guess my main responsibilities are to ensure the smooth running of our hosted voice solution that many of our customers rely on for their day-to-day telephony needs. This involves looking after the team here in HQ and making sure the platform is running at its best for all users.
Steven Johnston is a Chief Technical Architect with Novosco, and likes pretending that he’s still a ‘gamer’, he also enjoys travelling in search of authentic foods, particularly from South East Asia.
Question: So Stevie, what do you do at Novosco?
Steven Johnston: Currently fulfilling the role of Chief Technical Architect on the new Cambridge University Hospitals (CUH) contract. Basically what that means is I have ownership of the overall technical solution for the CUH contract that we recently won. Prior to that I was involved in the bid process.
For this month’s '10mins with...' interview we spoke to Victoria Johnston, a student at Carrickfergus Grammar School who recently undertook a week of work placement at Novosco and completed Novosco Cloud Camp, in partnership with Ulster University.
Question: What sparked your interest in the IT sector in the first place?
Victoria: I’ve always taken a keen interest in technology and I was fascinated by the limitless opportunities it provides the world around us during my studies of Technology and Design in school. Technology has always amazed me and, as it is constantly changing, I feel it’s important to get a bit of an education around the topic as it’s so prominent in modern life. I think the IT sector is a great area to be a part of as I feel it offers a great overlap between work and play, especially if you take a good interest in computers in your free time.
Jacqui has a phobia of reality TV and avoids exposure to it by her two adult children with headphones and a good book. Jacqui is also known to bake the occasional cake.
Question: Jacqui, what do you do at Novosco? What’s your role?
Jacqui: My official title is Director of Security Operations, I am based at the Daresbury Park office.
Q: Great job title!
Jacqui: Ha, yeah! Basically I’m responsible for the operations out of the Daresbury office, including all the pre-sales functions, project management, service delivery management, technical delivery from the service desk and the network operating centre. General running of the admin functions and assisting the sales manager in his role too.
Nick works in Novoso’s Technical Services team and is based in Belfast. Outside of work he’s a bit of a Whisky aficionado and is a particular fan of those from the Island of Islay in Scotland.
Question: So, Nick, what do you do at Novosco?
The modern housing association is built on three things; bricks, people, and IT. It’s how a housing association manages each of these three things that impacts on the level and quality of service it can deliver.
Think about it for a minute, if you want to provide social housing, you need bricks to build the houses and you need IT to connect everything and manage communications. If you want to manage the bricks, you need people to build houses, and you need IT to facilitate the people as they run and manage the housing association – there’s just no way of getting around it in today’s world.
It’s crucial for all organisations, including housing associations, to know what they can and can’t do, managing resources accordingly is what makes the difference in the level and quality of service offered.
“Head count! We need more head count!” insists the IT manager.
It’s true that most IT departments are under huge strain to deliver what’s needed by the business and balancing strategic projects with tactical day-to-day workload is indeed a challenge; but is increasing head count the answer?
The resourcing kit bag contains more than the obvious solution of hiring another permanent employee. Given that long and expensive recruitment cycles are getting longer and more expensive, other options such as a managed service are worth considering. When people are under pressure, taking more time out to re-evaluate the structure of their team and the workload being managed isn’t something they’re going to want to do, but it could result in a better outcome than going to the default setting of recruitment.
In many organisations, IT is the backbone to the delivery of high quality service for customers and employees. Your business relies on IT, but supporting IT is not your core business. Novosco managed services are the answer to the problem, we aim to enable your IT to support your business, not burden it.
By moving critical infrastructure management to the hands of Novosco’s experts, you are free to focus on the primary aspects of your business.
“We will manage it ourselves”, “We don’t outsource any of our services”, and “We want to keep this in-house”. We’ve heard these phrases many times during customer project meetings and I often wonder why these types of things are said, so let's take a look.
A few initial thoughts:
• Organisations are concerned with minimising financial costs. Factoring in costs for management of projects/solutions will exceed their budgets etc.
• Human nature dictates that we like to keep control of things, so the concept of handing over the reins to something that you “own” can be daunting or threatening.
• Legislation/Regulation govern what organisations are able to do with regards to potential outsourcing/management services.
Petrol vs Diesel? Apples & Oranges? Is it a matter of preference? Moving forward seems logical? Is moving backwards better in some cases? I can think of a few real-world examples that fit both cases but in the sense of Veeam backups, which one is better?
Better is a very general term…