Novosco Blog

RIP ISDN, Long Live SIP

ISDN (Integrated Services Digital Network) is the digital standard for communication of data, voice and video, and it’s being phased out. By 2025 SIP (Session Initiation Protocol) is the replacement that everything will be moved to. So what’s your business doing about it?

Moving to a hosted Skype for Business platform means your organisation is future proofing its communications as well as ensuring a better quality of service too; freeing you from a reliance on outdated copper wire infrastructure with a fast approaching use by date.

While it may seem counterintuitive, for many businesses, enlisting an external expert to monitor and manage the firm’s cyber defences may be the most effective way to stay in control of security.

Often, when a security breach occurs, the natural assumption is that the organisation’s security technology was not up to scratch. In our experience though, this isn’t usually the case. More often than not we discover that most companies have implemented appropriate security technology but it’s either not optimised at its most effective level or necessary updates, like the most recent patching, haven’t been applied.

Bronagh Hughes joined Novosco as Internal Recruiter in August 2017. She worked in recruitment for agencies previously, as well as the financial sector, and wants for little more in life than for her dog to sit under her desk at work with her all day.

Question: So, you’ve been with Novosco for 6 months at this point, what made you decide to join?

It has become abundantly clear that one of the more interesting stories of 2018 is going to be how ‘big tech' responds to the crisis it is facing.

Some would say that it has monopoly power, an ability to affect election outcomes and a big hold on our brain space… and there is the evidence mounting that big tech has become something of an existential threat, in terms of politics, the economy, and culturally.

We understand that moving everything to the cloud isn’t for every company and that keeping some of your applications on premise is important and vital for many organisations.  

Securing your on premise data and infrastructure is equally as important as security in the cloud. We’ve put together our 6 best practices for cyber defence for your on premise infrastructure. 

How do you manage systems you can’t see or don’t know about?  Where is your customer data stored or used – on your servers or in the cloud? Confident you are abiding by compliance requirements?

Cloud applications have been empowering for business. Does one of your teams need a CRM, an analytics package, or a marketing automation platform? No problem, they can get them all today, with a quick and easy sign-up – without engaging the IT team.

Well of course you do. Disaster Recovery (DR) like anything depends on the budget, time, effort and resources you have available. If your organisation is considering DR, there are several options open to you:

If the past few years have taught us anything, it is perhaps that every company is now a technology company, no matter what product or service it provides. You can’t make, deliver or market a product or service without using technology. Companies that know the coming technology trends and adapt quickly are the ones that get ahead. So here are some of the key IT trends that we are likely to see in 2018.

How can we reduce the risk of exploitation?

In general the advice remains the same for most businesses - make sure your systems and end-points are up to date with their patches and security products.

Emma Harvey is a Technical Services Analyst, helping our customers with support issues and making sure that the right people are working on the right projects. She's a social butterfly who loves to travel, lives for an Espresso Martini and would have Christmas Dinner every day, if she had her way!

Question: Emma, what do you do at Novosco?

Emma: I’m a Technical Services Analyst for Novosco, which means that I handle incoming communication from customers, log tickets, assign tickets to our expert engineers, and help with any issues they may have.

Jonny Murray is an Event Management Technician who has been with Novosco for nearly two years. He's a huge Manchester United fan and likes to spend his free time on the Playstation4.

Question: So, Jonny, what do you do at Novosco?

Jonny: I’m an event management technician. Which probably sounds a bit too vague, so for a specific “what is my role”, I’m part of a team that monitor our customer’s various systems to ensure things work as they’re supposed to.

Russian President Vladimir Putin recently said that whoever cracks automated intelligence (AI) first will dominate the world. He made the point that any country with a ‘monopolist’ position in AI will be all-powerful economically, politically and militarily.

In response to Putin’s comments, SpaceX and Tesla CEO Elon Musk tweeted that "competition for AI superiority at national level is the most likely cause of WW3."

“If we understand what the technology is capable of, we will be in a better place to tell you how our organisation can leverage it” - says one business leader.

“This is what we want the business to achieve and how we’re going to get there.  Go find technology that helps make this happen” - says another.

So which comes first?

Global Entrepreneurship Week (GEW) will take place in November. It is the world’s biggest celebration of entrepreneurship - with over 35,000 events taking place in more than 160 countries.

So, this is perhaps a useful juncture to reflect on entrepreneurship in this part of the world – not least as the EY Entrepreneur of the Year (Ireland) 2017 was announced on Thursday past.

Layering can seem a complicated concept at first; once you look under the hood though, the rationale, benefits, and purpose all becomes clearer.

A layer is a container which allows for the storing of file systems, objects, and registry entries which are all unique to that layer. For example, an ‘Application Layer’ is a layer where the files and registry entries that have been added, changed, or even removed during the application install, uniquely reside.

Following on from World Mental Health Day last week, I thought it was important to discuss why openness, awareness and support of mental health in the workplace is vitally important. It’s because of this importance that we at Novosco are proud of our focus on wellbeing in the workplace.

Virtual Desktop Infrastructure (VDI) and XenApp (Shared Desktop/Session Based Computing) environments are used by companies to improve security and compliance, particularly where sensitive data is being dealt with regularly. Users do their work in a virtual desktop or application hosted in the secure datacentre. Working with Citrix XenApp and XenDesktop has many advantages for Novosco and our customers.

The concern with Virtual Desktops may be that using Skype for Business with full audio and video may require heavy loads of audio and video processing on VDI or shared desktops.

If you want an example of how important company culture is, look no further than Uber.

There’s no doubt that it is a poster child for important innovations. It has been one of the most talked about brands in the world in recent years and has been treated as an extremely important company by the tech community, investors, the media, consumers and others.

There is some fantastic innovation going on all around us. In England, for example, they are about to start custom-building homes in a factory before delivering them for final assembly. Customers can choose, online, the layout and specifications they want - conservatory, playroom, or a downstairs bathroom, for instance - before the house is created in a 75,000 sq ft facility and shipped.

The social housing market continues to be under huge pressure from all sides to provide more for tenants with very little in the way of incremental resources.  Set against the backdrop of a digital revolution and an intimidating rise in cybercrime, few social housing organisations have sufficient security skills in-house to keep tenant data and services safe.

While every organisation has their own particular challenges at different times, conversations with our customers in this sector tend to fall into the following areas;