Recent years have seen increased pressure on IT to be flexible and agile, requiring investment in different technologies and processes to deliver IT services in new ways. All too often, human resources have become the limiting factor, with recruitment cycles potentially lasting several months; innovation is curbed and productivity limited by the lack of the right technology skills.
There are lots of reasons why an IT department may not have the resources on hand, such as;
- People have left and the organisation can’t find or afford a replacement with the skills to support the existing/aging infrastructure
- The organisation’s needs have grown but there isn’t the budget to recruit for the increased workload
- There isn’t the time or budget to train up on new technologies
- The rate of change is too fast to establish the correct mix of skills for ever changing infrastructure
- The organisation has increased the requirement for IT cover to 24x7 and the existing resource levels can’t meet this demand
- Day to day resourcing doesn’t stretch to cover employees off sick or on holiday
Whatever the reason, organisations can’t afford not to have the right skills and knowledge available when it comes to keeping their infrastructure running reliably and securely, so looking at third party help in the short or long term makes sense. Importantly, it doesn’t have to be an all-or-nothing proposition. Different customers use our Managed Services in different ways:
- Security, for example, has been strategically separated out for some because the service is specialised, requires independence and a long term arrangement provides critical consistency for maximum protection.
- For customers who have a highly skilled and innovative team, we provide the day to day housekeeping services required to keep the infrastructure fit and healthy, while the in-house experts get on with driving the innovative new projects that improve productivity and revenue.
- For other customers, we step in to provide the specialist skills for a specific task where the in-house skills are not available.
Having the right skills improves productivity. Whether those skills are in-house or outsourced – the right decision is to make best use of the skills available.