Peter joined Novosco in Summer 2018 as a Solutions Architect. Outside of work he’s a big fan of watching NBA, particularly the Boston Celtics and the New York Knicks.ay.
Question: Peter, tell us a bit about your role?
IF you work in the tech sector, you probably love reading Gartner's predictions for the years ahead. They don't have a crystal ball, but they do come up with some thought-provoking forecasts.
So as we approach the end of 2018, here is a flavour of the things the global research and advisory consultancy is suggesting we might see in 2019 and beyond.
Ken is one of Novosco's Technical Services Analyst, is a wrestling enthusiast, and would love to visit Alaska some day.
Question: What’s your role at Novosco?
Ken Anderson: My current role is a Technical Services Analyst, which means I am the first line of contact for our customers whenever they have any issues. My role involves either helping the user to resolve their issue or by logging the issue appropriately and assigning onto a suitable engineer for the specific problem they’re facing.
Q: So you’re the customer point of contact, how does the process work?
Many people see Uber as a taxi firm. Uber sees itself as an urban mobility company. Is it being pretentious?
In an era when people generally want more companies to take the Ronseal approach to how they describe their businesses, Uber may actually have a point in its resistance to being plain in its description of itself.
How the San Francisco-based firm articulates its business model says much about its approach to innovation and its understanding of its strengths. In effect, it is a logistics and technology company rather than a taxi firm.
Paul leads Novosco’s Hosted Skype for Business team, is a big fan of photography, kebabs, and Metallica and will try to merge the three whenever possible.
Question: Paul, what’s your role with Novosco?
Paul Robinson: I’m currently the team leader for Novosco Hosted Skype for Business side of the business. As such, I guess my main responsibilities are to ensure the smooth running of our hosted voice solution that many of our customers rely on for their day-to-day telephony needs. This involves looking after the team here in HQ and making sure the platform is running at its best for all users.