“Head count! We need more head count!” insists the IT manager.
It’s true that most IT departments are under huge strain to deliver what’s needed by the business and balancing strategic projects with tactical day-to-day workload is indeed a challenge; but is increasing head count the answer?
The resourcing kit bag contains more than the obvious solution of hiring another permanent employee. Given that long and expensive recruitment cycles are getting longer and more expensive, other options such as a managed service are worth considering. When people are under pressure, taking more time out to re-evaluate the structure of their team and the workload being managed isn’t something they’re going to want to do, but it could result in a better outcome than going to the default setting of recruitment.