“We will manage it ourselves”, “We don’t outsource any of our services”, and “We want to keep this in-house”. We’ve heard these phrases many times during customer project meetings and I often wonder why these types of things are said, so let's take a look.
A few initial thoughts:
• Organisations are concerned with minimising financial costs. Factoring in costs for management of projects/solutions will exceed their budgets etc.
• Human nature dictates that we like to keep control of things, so the concept of handing over the reins to something that you “own” can be daunting or threatening.
• Legislation/Regulation govern what organisations are able to do with regards to potential outsourcing/management services.