Ken is one of Novosco's Technical Services Analyst, is a wrestling enthusiast, and would love to visit Alaska some day.
Question: What’s your role at Novosco?
Ken Anderson: My current role is a Technical Services Analyst, which means I am the first line of contact for our customers whenever they have any issues. My role involves either helping the user to resolve their issue or by logging the issue appropriately and assigning onto a suitable engineer for the specific problem they’re facing.
Q: So you’re the customer point of contact, how does the process work?