The modern housing association is built on three things; bricks, people, and IT. It’s how a housing association manages each of these three things that impacts on the level and quality of service it can deliver.
Think about it for a minute, if you want to provide social housing, you need bricks to build the houses and you need IT to connect everything and manage communications. If you want to manage the bricks, you need people to build houses, and you need IT to facilitate the people as they run and manage the housing association – there’s just no way of getting around it in today’s world.
It’s crucial for all organisations, including housing associations, to know what they can and can’t do, managing resources accordingly is what makes the difference in the level and quality of service offered.