Patrick started out as an electronics technician in the Royal Air Force. After six years, he returned to Northern Ireland where he was employed in various ICT positions including FG Wilson (Engineering) Limited. In 1994 he left FG Wilson to form Real Time Systems Limited (RTSL), delivering high-end infrastructure solutions for customers in the public and private sectors across Ireland. In 2007 RTSL merged with 4sol to create Novosco, and as Managing Director, Patrick focuses on the strategic direction of the company, building the business across all offices in Belfast, Manchester, Dublin and Cork.
John’s IT career started out in Gateway2000’s support in their European headquarters in Dublin. In 1998 he left Ireland to work as an infrastructure consultant in London for FTSE100 organisations. Returning to Belfast in 2002, he formed 4sol, which merged with RTSL in 2007 to create Novosco. As Sales Director, John is focused on building a solution selling practice, which continually adds value to our customers.
A Chartered Director and a Fellow of the Institute of Chartered Accountants in Ireland, Karen joined the business as Finance Director in 2007. Previously she worked in a group finance role with a plc in the textiles sector and was Finance Director with a multi-site manufacturing group. She is responsible for providing the financial focus for Novosco and, along with the rest of the Board, for developing the overall business strategy. She works closely with the senior management team on the internal operations of the business.
Gary started out as an IT consultant and project manager for a large automotive software company, working with a variety of customers. He joined Isaac Agnew in 2001 as the Group IS Manager and became IT Director in 2006. Gary joined Novosco in February 2013. As Director of Services, he focuses on developing our services division and is passionate about ensuring that our customers are delighted with the delivery of projects and our support services.
Technical Services Managers
As Change Manager Conor leads and drive the activities needed to implement and maintain robust effective Change & Release Management processes across the organisation. Delivering an ITIL aligned Change Management service for Managed Service Customers. Conor instigates and chair the Change Approval Board (CAB) and drives consistency and alignment of Change Management for both Novosco and customers.
Conor also has a strong Project Management background in: telecoms, IT managed services, broadcast security and financial trading, his experience is in infrastructure & service delivery project management – utilizing Prince 2 & ITIL frameworks.
Jonathan started out as desktop support technician in 2005. He joined Novosco in 2009 as a network support engineer. In 2016 he became team leader in the Managed WAN team and more recently became Technical Services Manager in the same department. Jonathan focuses on developing the platform and delivering projects and support to our customers.
Having previously worked on the Service Desks of an Internet Service Provider and a global manufacturing company, Paul joined RTSL in 2003, which later merged to form Novosco He has taken on various roles within the Technical Services department, providing valuable support solutions for Novosco customers’ ICT infrastructure. Paul now focuses on the development of staff, internal systems, and processes to add value to the Technical Services function within Novosco.
Identifying problems that arise and responding to them appropriately is a cornerstone of any managed IT service. Steven will explore how this process works within a managed service so you can rest assured that any issues that do arise are properly prioritised according to your business needs.
Steven is a customer-advocacy driven Problem Manager with over 10 years experience of designing, implementing, delivering, and improving IT support services for customers across a range of industries.
Tony began his Career in IT with a national telecoms company, in 2005, as a Rollout Engineer installing ICT Equipment before progressing into Infrastructure Support for a public sector Contract. After transferring to the private sector in 2008 he went on to progress into a Team Leader in 2015, before joining Novosco in 2017 as a Technical Service Manager.
Tony is ITIL Service Management Certified, and as an associate member of BCS he aims to provide the best level of customer service for customers, ensuring that Major Incidents are resolved as quickly as possible and Novosco have a happy service desk!