Citizens Information Board (CIB) has chosen Novosco to centralise email operations and facilitate migration for over 300 users in offices across the country using Microsoft Exchange Server 2007.
Novosco’s solution allows CIB to have an online central view of all CIB and Citizens Information Centres (CIC) email countrywide for the first time, facilitating central backup of all data and greater collaboration possibilities for all users in offices across Ireland.
A web-based system was implemented by Novosco to make the solution accessible to all the CIB’s offices and the national network of CICs. CIB currently has 15 offices throughout the country, including the Head Office in Dublin, five regional offices and nine branch offices. The Board provides the Citizens Information website (www.citizensinformation.ie) and supports the voluntary network of Citizens Information Services (106 Citizens Information Centres nationwide) and the Citizens Information Phone Service (Lo-Call 1890777121).
“The new solution means that email downtime is substantially minimised” says Eddie O’Rourke, sales director with Novosco. “It has also introduced additional functionality such as central calendaring and collaboration.”
The CIB (formerly known as Comhairle) has a broad range of functions, which are set out in the Comhairle Act, 2000. A function of the CIB is to support the provision of information, advice and advocacy services to ensure that individuals have access to accurate, comprehensive and clear information relating to social services and are referred to the relevant services.
“Email is an every day part of The Citizens Information Board and CIC life, supporting communication and data management, responding to customer queries and disseminating information,” says Sinead Forde, ICT Manager at CIB. “We chose Novosco for this strategic project because of their skills in Microsoft Exchange together with their relevant experience with networks of a similar size and shape.”
Exchange Server 2007 was chosen as the technology platform, as it provided the most flexibility in terms of the diverse client requirements as well as the reliability to ensure that access was provided 24×7.
The new application acts as a contact database for CICs, CIB, its suppliers and contacts, also allowing email capability – including send/receive, calendar and task capability-, groups management and group calendars; data management; email archive, backup and restore capability, and also instant messaging and collaboration tools.
The second major factor in making this solution an exceptional experience was continuous replication (CCR) only available with Exchange Server 2007. The CIB wished to move to a more robust e-mail platform, providing cost-effective, centrally managed e-mail and messaging facilities with low administrative overheads, based on proven technologies.
“Changes in the nature of CIB’s email and collaboration requirements were not being met by the existing system,” adds O’Rourke. “The new system is extensible and scalable which means it doesn’t just meet CIB’s current needs but it will also be able to support additional activities and functions that CIB may undertake in the future.”